TrustMeet

Terms of Service

TrustMeet Terms of Service

Effective Date: 2026-01-01
Last Updated: 2025-12-26

These Terms of Service (“Terms”) govern your access to and use of the TrustMeet mobile application and related services (collectively, the “Service” or “Services”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must:

  • Be at least 16 years old (or the age of majority in your jurisdiction)
  • Have legal capacity to enter into contracts
  • Provide accurate and complete information

2. Account Registration and Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Providing accurate and current information

You must promptly notify us if you suspect unauthorized access to your account.

3. Acceptable Use and Platform Use

You may use TrustMeet to:

  • Schedule meetings with other users
  • Check in at meeting locations
  • Manage deposits, service fees, and penalties
  • Communicate with users through in-app messaging

You agree not to:

  • Use the Service for unlawful, harmful, or fraudulent purposes
  • Harass, threaten, or abuse other users
  • Impersonate any person or entity
  • Attempt to gain unauthorized access to systems or data
  • Reverse engineer, interfere with, or disrupt the Service
  • Attempt to manipulate financial systems (Wallet Funds, Earnings, penalties)
  • Circumvent punctuality or location verification
  • Monitor or stalk another user
  • Engage in unsafe or unlawful behavior

We may remove content or suspend/terminate accounts that violate these Terms.

4. Scheduling, Punctuality, and Meeting Rules

TrustMeet facilitates meeting coordination between users. You understand and agree that:

  • We do not guarantee that other users will attend meetings, arrive on time, or behave appropriately.
  • You are solely responsible for your conduct and safety.
  • You should use reasonable judgment, meet in safe public locations, and follow local laws.

4.1 Deposits

Certain appointments require deposits. Deposits:

  • Are held from your Wallet
  • Are released upon successful completion of the appointment in accordance with app rules

4.2 Lateness and No-Show

If you fail to show up or are late beyond the app’s grace period, you may incur a penalty as described in the app. Penalties may be transferred to the other user as Earnings.

4.3 Location Verification

To confirm attendance, you may be required to provide GPS location at check‑in time. Failure to provide location may be treated as lateness or a no‑show under app rules.

5. Wallet Funds (User-Funded Balance)

Wallet Funds:

  • Come solely from your personal payment method (e.g., card via Stripe, app store payments)
  • Can be used only for deposits, service fees, and penalties
  • Are refundable only to your original payment method, subject to applicable law and app policies
  • May not be transferred, sold, or used to buy subscriptions or unrelated digital goods

Wallet Funds and Earnings are separate balances.

6. Earnings (Penalty Compensation)

Earnings:

  • Are funds paid by other users due to lateness or no-show penalties
  • Cannot be used to pay deposits, fees, penalties, or in-app services
  • May be redeemed only outside the app through supported payout or redemption methods
  • May only be redeemed by the user who earned them, subject to any applicable verification requirements

7. Subscription Services

Subscriptions:

  • Must be purchased through Apple In‑App Purchase on iOS (and any other platform-specific channels, where applicable)
  • Renew automatically unless canceled
  • Cannot be paid for using Wallet Funds or Earnings

Subscription prices and terms are displayed in‑app.
Purchases are processed by third-party providers (for example, Apple App Store / Google Play), and may be subject to those providers’ own terms and refund policies.

8. Third-Party Services

The Service may integrate with third‑party services (for example, authentication, maps, payments, analytics). Your use of those services is governed by their respective terms and privacy policies.

9. Intellectual Property

All content, trademarks, logos, and other intellectual property in the Service are owned by TrustMeet or its licensors and are protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works from the Service except as permitted by law or these Terms.

10. Termination

You may stop using the Service at any time.

We may suspend or terminate your access to the Service if we believe:

  • You violated these Terms
  • You engaged in unsafe, abusive, or fraudulent behavior
  • It is required for security, legal, or operational reasons

Upon termination:

  • Wallet Funds may be refunded to your original payment method, subject to applicable laws and policies
  • Any redeemable Earnings must be redeemed through the available channels before account closure (if and to the extent permitted by law and app policies)

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

TrustMeet provides scheduling and punctuality tools only.
We do not guarantee the behavior, reliability, or safety of any user.

12. Limitation of Liability

To the fullest extent permitted by law:

  • TrustMeet will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue arising out of or related to your use of the Service.
  • Our total liability for any claim shall not exceed the greater of:
    • The amount you paid us in the preceding 2 months, or
    • $25.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless TrustMeet, its officers, employees, contractors, and affiliates from claims arising out of:

  • Your use of the Service
  • Your content or interactions with other users
  • Your violation of these Terms
  • Misuse of Wallet Funds or Earnings
  • False or misleading location reporting
  • Unsafe or unlawful meeting behavior

14. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice in‑app or by other reasonable means. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law and Dispute Resolution

Key details (arbitration, governing law, class action waiver, etc.) are set out in the Legal Appendix — Liability, Arbitration, Indemnity, Safety, which is incorporated by reference into these Terms.

If you believe a penalty, deposit decision, or account action was made in error, you may contact support within a reasonable time and provide relevant details or evidence. We will review disputes and appeals on a case‑by‑case basis, but we are not obligated to override automated or rule‑based outcomes and do not guarantee any particular result. Our review process is intended to correct clear mistakes and protect against abuse of the system.

16. Contact

If you have questions about these Terms, contact us at: