TrustMeet

Privacy Policy

TrustMeet Privacy Policy

Effective Date: 2026-01-01 Last Updated: 2025-12-26

TrustMeet (“TrustMeet,” “we,” “our,” or “us”) provides a scheduling platform that helps users meet with confidence, using deposits, punctuality rules, and real-time location verification. This Privacy Policy explains how we collect, use, share, and protect your information when you use the TrustMeet mobile application, website, and related services (collectively, the “Service” or “Services”).

By using TrustMeet, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect four main categories of information.

1.1 Information You Provide

  • Account details (such as email address and phone number)
  • Name
  • Birthdate (to confirm eligibility)
  • Profile photo (optional)
  • Profile information you choose to provide
  • Communications with support
  • Preferences related to scheduling and notifications

1.2 Device & Usage Information

  • Device information (device model, OS version)
  • IP address and other device identifiers
  • App version
  • App usage data (screens viewed, taps, buttons used)
  • Log data (diagnostics, crash reports)

1.3 Location Information

If you grant location permission, we may collect precise location during specific meeting windows.

TrustMeet requires access to your location only around the scheduled appointment time for punctuality verification.

We collect:

  • GPS coordinates from your device (only within the check-in window)
  • Approximate distance between users
  • Time of location check

We do not collect continuous background location data outside of meeting windows. You can disable location permissions in your device settings, but this will affect how the Service works (see “Your Choices”).

1.4 Payment & Financial Information

Payments and financial operations are handled by third-party providers (for example, Apple App Store, Google Play, Stripe).

Wallet Funds (User-Funded)
When you load Wallet Funds or pay fees, we collect:

  • Partial, tokenized card details (via Stripe)
  • Payment intent IDs
  • Wallet ledger entries
  • Deposit and penalty transactions

Earnings (Penalty Compensation)
When you receive compensation from penalties, we collect:

  • Incoming penalty amounts
  • Associated appointment metadata
  • Payout, gift card, or redemption IDs

We never store full payment card numbers or bank credentials. Card and bank details are processed by Stripe and other payment providers in accordance with their own privacy and security standards (for example, Stripe's PCI‑DSS compliance). TrustMeet is not a bank or financial institution and does not hold your funds as traditional deposits; instead, funds are held and moved through these third‑party processors in order to operate deposits, penalties, and payouts.

2. How We Use Information

We use your information to:

  • Provide and operate the Service
  • Create and manage accounts
  • Enable meeting features, check-ins, and punctuality rules
  • Send reminders, updates, and other notifications
  • Improve performance, reliability, and user experience
  • Prevent fraud, abuse, and security incidents
  • Comply with legal obligations

More specifically:

2.1 Providing Core Services

  • Scheduling appointments
  • Processing deposits
  • Assessing lateness or no-show penalties
  • Showing relative distance between users
  • Sending meeting reminders and notifications

2.2 Wallet & Earnings Management

  • Processing Wallet top-ups through Stripe
  • Collecting penalties from Wallet
  • Crediting Earnings to eligible users
  • Handling refunds or redemptions
  • Preventing fraud, abuse, or gaming of financial systems

2.3 Safety & Trust

  • Verifying location at check-in
  • Allowing users to report abusive or unsafe behavior
  • Investigating policy violations

2.4 Improving the Platform

  • Debugging, analytics, and crash reporting
  • A/B testing new features
  • Enhancing user experience and reliability

3. How We Share Information

We share information only as necessary to operate and protect the Service.

3.1 Stripe (Payments)

We share financial transaction data with Stripe to:

  • Load Wallet Funds
  • Process penalties
  • Issue refunds
  • Redeem Earnings

3.2 Gift Card / Payout Providers

If you redeem Earnings, we share the minimum necessary data with:

  • Third‑party gift card systems
  • Payout processors
  • Banking providers

3.3 Service Providers

We share data with vendors that help us operate TrustMeet, such as:

  • Hosting and infrastructure providers
  • Customer support tools
  • Analytics and logging tools
  • Fraud prevention services
  • Email and notification providers
  • Maps or geolocation providers

All providers are bound by confidentiality and data protection agreements as appropriate.

3.4 Legal Requirements

We may disclose information if required by:

  • Law enforcement
  • Subpoenas
  • Court orders
  • Regulatory or governmental requests
  • Situations where we believe disclosure is necessary to prevent harm, fraud, or illegal activity

3.5 No Sale of Personal Information

We do not sell your personal information.

4. Data Retention

We retain information as long as necessary to:

  • Provide the Service
  • Maintain and improve the platform
  • Protect the safety and security of users
  • Comply with legal, tax, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

Financial and transactional records may be kept for longer periods to comply with applicable law.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect information, including:

  • Encryption in transit and at rest, where appropriate
  • Least‑privilege access controls
  • Industry-standard security policies and monitoring
  • Use of Stripe’s PCI‑DSS compliant payment systems

No system is perfectly secure, and we cannot guarantee absolute security. However, we take reasonable measures to protect your data.

6. Your Choices

Depending on your location and applicable law, you may have rights to:

  • Access, correct, or delete personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent (for example, location permissions)

In addition:

6.1 Location Data

You may disable location permissions at any time in your device settings. Doing so will limit or prevent:

  • Appointment check-ins
  • Lateness verification
  • Showing distance between users

6.2 Wallet Refunds

You may request a refund of unused Wallet Funds to the original payment method, subject to applicable law and app policies.

6.3 Earnings Redemption

You may redeem your Earnings via the supported payout or redemption methods offered outside the app.

6.4 Account Deletion

You may delete your account at any time. We will retain only limited records (for example, transaction records) as needed to comply with legal, tax, or regulatory obligations.

7. Children’s Privacy

The Service is not intended for children under 16.
We do not knowingly collect personal information from children under 16. If we learn that a child under 16 has provided us information, we will take steps to delete it where required by law.

8. International Transfers

If you use the Service from outside the country where our servers or providers are located, your information may be transferred to, stored, and processed in other countries (including the United States), which may have different data protection laws.

By using the Service, you consent to these transfers as permitted by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice in‑app or by other reasonable means. Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us at: